"Recompense injury with justice, and recompense
kindness with kindness." (Confucius)
"I admit I made a mistake":
If you are not making any mistakes, then you
are not taking any risks. If you are taking a risk, then, sooner or
later, you must admit you made a mistake. Co-workers were literally
blown away when I would admit to making a mistake. I would often
remark that making a mistake was part of being human. What mattered
was learning from the mistake and taking measures to ensure that it
never happened again.
"You did a good job":
People are always paid in two ways: by money
or by recognition. Coworkers went the extra mile for me because I
always paid them with praise and made sure their boss about it (which
often resulted in more money for them). If you want to improve your
relationships with others, be sure to praise all of their contributions. Such
payment is not only free/priceless, it can be given endlessly… and it
creates the most excellent human relations.
"What is your opinion?":
Others really do want to help you. When you ask
others for their opinion, you are acknowledging their expertise. You
are also exposing yourself to new ideas and different viewpoints. Two,
three, or many heads really are better than one. Good ideas are
everywhere and you attract them by asking for them!
"If you please":
Instead of commanding someone to do, allow
them to be and invite them to be a co-creative partner in your efforts.
"If you please" gives another a choice and when they choose to do as you
have asked, they do it because they want to not because they have to. A
willing heart always motivates helping hands.
If you want others to help you more, then
"Thank You" are the two words you must often speak. Others want to
be acknowledged for their contributions and efforts. Many times,
a simple expression of gratitude means more than money. Saying
"Thank You" does not create an obligation it only conveys gratitude.
All those who achieve great success do so with
the help, support, and cooperation of others. Saying "we" is another
way to acknowledge others for their contributions and efforts on your
behalf. It is another way of inviting, gaining, and retaining their
support. "Together Everyone Achieves More" than someone alone.
Some view this as the least important word,
I disagree. "I" runs like a golden thread through all human
relationships. "I" is the one that admits their mistakes, praises
others for their work, solicits the opinions of others, invites others
to be co-creative partners, says "Thank You!", and creates teams.
When "I" does all of the above, that "I" creates not only good human
relationships but it creates good karma right along with it.
What goes around, comes around.
"If there is one word which may serve as a rule
of practice for all one's life, it is Reciprocity." (Confucius)
"What you do not want done to yourself, do not
do to others":
This is the better version of the "Golden Rule"
and a more accurate statement of how karma works. For what you do to
others is eventually done to you. So treat life with gentleness and
compassion and life will be sure to give you the same treatment.
"Do not impose on others what you yourself do not
This is another version of the "Golden Rule" and
a great guide to proper behavior. If you always reverse your actions
and are satisfied that you would like to be treated that way, you are
acting properly. So always "invite" others to do something, never
"impose" on them.
"Forget injuries, never forget kindnesses":
Life is created by what you choose to put your
attention on. If you focus on those who have hurt you, you will attract
more negative people. If you focus on those who have helped you, you
will attract more positive people. So remember kindnesses and forgive
then forget injuries.
"Respect yourself and others will respect you":
Respecting yourself means having healthy
boundaries between yourself and others. Respecting yourself means
giving what you would like to get by treating everyone else with
respect. There is no such thing as "higher" or "lower" people: all
are equal as Soul in God's eyes.
"Practice virtue and you will never be alone":
Like attracts like: honest people will attract
others of integrity. Dishonest people will attract karmic partners.
That is why honest people do not need to distrust their friends as it
is likely they will never be deceived by them. Dishonest people soon
learn there is no honor among thieves.
"When anger rises, think of the consequences":
Anger, hate, and fear always cause individuals
to make bad choices. Calmness, love, and hope always lead individuals
to make good choices. Karma is just that simple when it comes to making
"The world is as you see it":
What you can appreciate in others is a quality
that you possess inside yourself. What you see in the world is a mirror
of yourself, so always look for love, joy, kindness, compassion, etc and
that is what you will find!
"Everything has its beauty but not everyone sees
it." When you find yourself judging another
individual or a group harshly because of their actions or inactions,
stop and look for the beauty inside them... because it is there if only
you will look for it!
"It is easy to hate and it is difficult to love."
You can and should learn from everyone.
Whether you love them or hate them, each person can teach you something.
Who you hate begs for your compassion and seeks your understanding.
Who you love teaches you how to open your heart even more than you
"To be wronged is nothing unless you choose to
continue to remember it."
Nursing a grudge only keeps it alive. Putting
attention on those who have hurt you only hurts you. Putting attention
on what you love and on what brings you joy keeps wrongs in the past
where they belong. Forgive others to be free of grudges.
"It does not matter how slowly you go so long
as you do not stop." The only way to fail
in the physical world is to quit. It is an abundant universe. If one
person has wronged you, find another who will treat you with respect
and kindness instead!
"Wherever you go, go with all your heart."
In whatever you do, give it your best each and
every time. To succeed in life (as well as in resolving your past karma)
requires your very best. When give your all, you will live a life without
regrets and full of love.
"Do what you do so well that they will want to
experience it again and bring their friends." (Walt Disney)
If you want to have repeat customers, know that they will usually come
You keep your promises:
This means that you are on time for each meeting.
This means that you are prepared and ready to work. This means that you
deliver exactly what you promised. This means that you charge exactly
what you published. This means that you stand behind your work by
offering a satisfaction guarantee.
You are willing to help:
This means that your desire to help your
customers is not just motivated by money. This means that you want to
help your customers move forward in their lives. This means that the
most important thing is that your customers leave you feeling better
and knowing more than they did when they came to you.
You inspire confidence:
This means your customers are confident in your
ability to help them. This means that your customers view you as an
expert in your field. This means you must demonstrate your expertise
as you work and be current with the state of the art.
You treat customers with respect:
This means your treat customers as individuals
in customizing your work to meet their needs. This means that you
treat them with deep kindness, politeness, and courtesy. This means
that you treat them as Soul, knowing that their current life experience
is the lens through which they view your help.
You make it easy to do business with you:
This means that you keep good records (a
customer should only have to give you an item of information once).
This means that customers are confident you will respond to their
concerns quickly and professionally. This means you keep all customer
information in the strictest confidence.
You always do an excellent job:
All the aspects of your products or services
communicate high quality and true professionalism. This means
customers expect a high standard from you and they get it. The best
thing you can do if you want to start and maintain a business is always
to do an excellent job for each and every customer.